Datasets:

electricsheepafrica
/

africa-synth-retail-and-ecommerce-call-center-transcripts-nigeria

call_id stringlengths 11 11	customer_id stringlengths 10 10	agent_id stringclasses 900 values	call_date stringdate 2024-01-01 00:00:00 2024-10-27 00:00:00	call_duration_seconds int64 60 1.8k	issue_category stringclasses 10 values	transcript stringlengths 10 221	sentiment stringclasses 3 values	resolved bool 2 classes	escalated bool 2 classes	satisfaction_score int64 1 5
CALL0000000	CUST604618	AGENT872	2024-06-09 00:00:00	976	delivery_delay	Here free study may glass. Firm example respond stuff dream involve fine. Class state organization door job.	neutral	true	false	1
CALL0000001	CUST936074	AGENT190	2024-07-17 00:00:00	467	account_issues	Worry value church talk kitchen. Left study laugh significant fine.	neutral	true	false	5
CALL0000002	CUST856610	AGENT503	2024-04-05 00:00:00	450	delivery_delay	One method audience most service. Show maybe occur fact mind store.	negative	true	false	4
CALL0000003	CUST477118	AGENT672	2024-09-22 00:00:00	334	delivery_delay	Student first pick ok another across second wait. Action food capital trouble cup song.	neutral	true	false	5
CALL0000004	CUST660098	AGENT448	2024-09-29 00:00:00	161	product_inquiry	Realize benefit energy time why the perform. Western push understand purpose.	positive	true	false	3
CALL0000005	CUST990615	AGENT824	2024-06-18 00:00:00	589	refund_request	Wide probably gas pass law. Authority hour media might understand. Reduce decide magazine can too term son.	neutral	true	false	3
CALL0000006	CUST861734	AGENT991	2024-01-07 00:00:00	852	general_inquiry	Yourself until body amount high according situation. Foreign up heavy along artist. Ever do herself again base let.	positive	true	false	5
CALL0000007	CUST805768	AGENT867	2024-09-05 00:00:00	612	product_inquiry	Prepare once product education experience company question where. Test edge machine trial bill many road. Surface throughout stand.	positive	true	false	5
CALL0000008	CUST930860	AGENT893	2024-01-07 00:00:00	1,684	account_issues	Indicate order open. Happy teacher which before foreign difficult across. Value behind federal soldier peace do.	positive	true	false	2
CALL0000009	CUST329317	AGENT890	2024-05-06 00:00:00	1,325	payment_issues	Best despite fall. Like find prove consumer require may per. Everybody case particular financial amount often.	neutral	true	false	1
CALL0000010	CUST804988	AGENT245	2024-02-29 00:00:00	1,695	refund_request	Kind wall seem. Move physical tend Congress marriage black explain.	positive	true	true	2
CALL0000011	CUST566884	AGENT196	2024-08-09 00:00:00	1,711	general_inquiry	Employee by address thing phone.	neutral	true	false	4
CALL0000012	CUST210719	AGENT865	2024-07-21 00:00:00	662	order_tracking	Nice morning your keep concern huge. Worker although moment onto skill executive. Something tonight cost fight at recognize something.	neutral	true	false	5
CALL0000013	CUST757683	AGENT329	2024-10-02 00:00:00	774	product_inquiry	Herself catch recent lot identify. Others much home.	negative	false	false	4
CALL0000014	CUST651477	AGENT942	2024-03-09 00:00:00	642	product_inquiry	Even fact without still federal allow. Relationship hospital same himself pattern safe.	neutral	true	true	2
CALL0000015	CUST708615	AGENT736	2024-10-13 00:00:00	1,389	product_quality	Network go various style likely various. Open rather nothing charge.	neutral	false	false	3
CALL0000016	CUST758896	AGENT790	2024-05-28 00:00:00	1,183	general_inquiry	Compare relate follow design consider. Power focus along management trip quality fine list. Look produce action occur.	positive	true	false	2
CALL0000017	CUST798975	AGENT777	2024-04-14 00:00:00	963	technical_support	Quality live happy.	positive	true	false	4
CALL0000018	CUST998385	AGENT118	2024-03-20 00:00:00	1,072	product_inquiry	Entire security thousand something treatment I quality. Notice outside her my around music too writer.	positive	false	true	5
CALL0000019	CUST990504	AGENT618	2024-09-07 00:00:00	1,647	account_issues	Require reflect key head. Yeah law vote out whatever he include. Especially expect item.	positive	true	false	3
CALL0000020	CUST962517	AGENT185	2024-01-15 00:00:00	1,230	refund_request	Push not hundred significant. Form international international affect company focus. Community design positive who interview song drop.	neutral	true	false	5
CALL0000021	CUST926083	AGENT677	2024-02-02 00:00:00	928	technical_support	Director bit impact section from. Heart cause organization window front action manage writer. Our suggest will next ask.	neutral	true	false	5
CALL0000022	CUST502825	AGENT547	2024-10-21 00:00:00	850	cancellation_request	Full cost data. Along assume free travel.	positive	true	true	4
CALL0000023	CUST131932	AGENT510	2024-04-24 00:00:00	1,152	order_tracking	Player break forget fill.	positive	true	false	1
CALL0000024	CUST312013	AGENT873	2024-03-11 00:00:00	993	general_inquiry	Professional ahead any quite low result tree trip. Born cover man rest hold.	positive	true	false	3
CALL0000025	CUST135820	AGENT754	2024-08-28 00:00:00	1,675	product_quality	Truth hit discussion early rather ever. Account laugh board recently attack.	positive	true	false	4
CALL0000026	CUST623326	AGENT665	2024-06-01 00:00:00	1,691	cancellation_request	Toward medical boy local clear test city. Medical also team letter history also seat.	neutral	true	false	4
CALL0000027	CUST365152	AGENT528	2024-05-16 00:00:00	65	technical_support	Take student in put. American simple camera training consumer. Set catch pass kid throw. Policy while security common south quite drug.	positive	true	false	3
CALL0000028	CUST262439	AGENT517	2024-06-08 00:00:00	1,639	delivery_delay	Event six work two lot. Science change I inside. Song stay size record game.	positive	true	false	3
CALL0000029	CUST901125	AGENT644	2024-04-08 00:00:00	1,162	refund_request	Claim present parent develop part class five. Economy project interview it.	neutral	true	false	5
CALL0000030	CUST386276	AGENT867	2024-03-02 00:00:00	1,787	general_inquiry	Not method school different want. Call budget some body pull mouth such. Shoulder cut exactly maintain everyone four soon.	neutral	false	false	4
CALL0000031	CUST994546	AGENT673	2024-10-16 00:00:00	1,001	product_inquiry	Test number firm democratic future religious. Travel eat them sometimes action understand yard. Play trial ever again.	positive	true	false	3
CALL0000032	CUST366188	AGENT758	2024-08-30 00:00:00	239	product_inquiry	Trial protect perhaps. May song western paper space doctor wait. Meeting trade buy include.	positive	true	false	4
CALL0000033	CUST588105	AGENT412	2024-05-01 00:00:00	1,003	technical_support	Policy us finally say them into chair despite. Trip of east thus. Idea break we which.	neutral	false	false	4
CALL0000034	CUST491652	AGENT760	2024-10-11 00:00:00	353	account_issues	Player offer rich work listen name matter. Forget soldier prevent recent bad believe. Assume consider season result five.	negative	true	false	4
CALL0000035	CUST205879	AGENT679	2024-02-21 00:00:00	201	account_issues	Describe and change increase write anything want. Avoid suggest imagine generation dinner either they financial. Region real social include.	neutral	true	false	4
CALL0000036	CUST200006	AGENT147	2024-01-21 00:00:00	631	refund_request	Individual key this follow. Interesting company paper strategy magazine.	neutral	false	false	5
CALL0000037	CUST800276	AGENT807	2024-09-17 00:00:00	1,073	account_issues	Serve security certainly chance per. Manage your computer into. Billion political other by should star road.	neutral	false	false	4
CALL0000038	CUST138017	AGENT768	2024-04-28 00:00:00	1,354	payment_issues	Behind above thing resource win. Kind radio protect far church generation. Offer relationship over despite present system music. Moment value difference many else financial.	neutral	false	false	4
CALL0000039	CUST981659	AGENT528	2024-09-12 00:00:00	1,692	refund_request	Nation floor class. Carry sense card way security degree herself.	positive	true	false	5
CALL0000040	CUST968215	AGENT232	2024-01-17 00:00:00	991	product_inquiry	Air few military former our.	negative	false	false	1
CALL0000041	CUST231492	AGENT788	2024-01-22 00:00:00	793	payment_issues	Poor look like something should quite research rule.	positive	false	false	4
CALL0000042	CUST998390	AGENT739	2024-09-12 00:00:00	1,706	refund_request	Officer special often real sister executive policy method. Goal least keep audience future ask.	negative	false	false	4
CALL0000043	CUST136834	AGENT537	2024-08-15 00:00:00	513	delivery_delay	Section couple reach seven close local. Artist church particularly under ready.	negative	true	false	3
CALL0000044	CUST165485	AGENT623	2024-07-21 00:00:00	1,507	general_inquiry	Five forward follow necessary huge wife out well. Artist pass so me five. Career owner something while research above skin.	negative	true	false	4
CALL0000045	CUST142749	AGENT333	2024-04-28 00:00:00	1,135	order_tracking	Institution surface central reflect. Attorney mention young story while glass. Different town it usually.	neutral	true	false	5
CALL0000046	CUST138690	AGENT111	2024-01-25 00:00:00	830	order_tracking	Course nor team usually measure draw. Doctor western moment bring form watch. Project TV majority small south.	positive	true	false	3
CALL0000047	CUST573955	AGENT769	2024-02-27 00:00:00	1,380	delivery_delay	Look table management third. Us dog theory. Spend century including office build enjoy side. Central real religious true side.	negative	false	false	4
CALL0000048	CUST772946	AGENT647	2024-01-16 00:00:00	895	general_inquiry	Write concern player kid tough sport. Congress weight majority task future require for. Class than agree.	positive	false	false	4
CALL0000049	CUST251202	AGENT414	2024-01-22 00:00:00	286	refund_request	Window foreign material amount. Want husband become position any. Compare still cup difference develop sense she. Save cost head.	neutral	true	false	5
CALL0000050	CUST526178	AGENT576	2024-01-26 00:00:00	949	account_issues	Human important everything fund. Person unit newspaper million arm town. Soldier be here little city begin get.	positive	true	false	5
CALL0000051	CUST490044	AGENT282	2024-09-11 00:00:00	979	general_inquiry	Focus want positive list can follow dream. Instead only send house cover either others. Home everybody memory shake performance.	positive	true	true	3
CALL0000052	CUST774265	AGENT853	2024-05-15 00:00:00	317	product_quality	Bill rule reason let. Example pressure food remember response resource. Member later want safe perhaps leader.	positive	true	false	5
CALL0000053	CUST868993	AGENT866	2024-09-20 00:00:00	799	delivery_delay	Occur ever letter Mrs ever be challenge. Ago range stop little. Condition which nor structure him detail. Size statement main.	negative	true	false	4
CALL0000054	CUST757766	AGENT311	2024-02-15 00:00:00	746	payment_issues	Leader goal visit military. Growth look my management.	negative	true	false	4
CALL0000055	CUST587726	AGENT752	2024-02-24 00:00:00	351	refund_request	Understand face bring interesting. Win already as others several option near. Better board share myself continue break able.	positive	true	true	3
CALL0000056	CUST723548	AGENT904	2024-06-19 00:00:00	163	product_quality	Last statement million bed. During book single down more agree point. Worker particularly my understand paper.	neutral	true	false	4
CALL0000057	CUST624316	AGENT386	2024-04-10 00:00:00	1,116	account_issues	Not medical hit enter score here. Six arm under hospital exist option make keep.	negative	true	false	3
CALL0000058	CUST752734	AGENT736	2024-06-25 00:00:00	636	technical_support	Morning fear know front wide quality east. Money smile sit administration join western he. Set lot pay nearly.	negative	true	false	3
CALL0000059	CUST159143	AGENT863	2024-02-08 00:00:00	1,755	technical_support	Thus become goal identify. Administration particular toward technology better.	positive	true	true	3
CALL0000060	CUST824883	AGENT530	2024-10-01 00:00:00	852	product_inquiry	Financial current room campaign. Past much person memory run wrong possible. Truth story maintain.	neutral	true	true	4
CALL0000061	CUST437772	AGENT220	2024-09-30 00:00:00	1,615	technical_support	Friend street brother test center sort. Skin senior end address security report any.	positive	true	false	2
CALL0000062	CUST224227	AGENT542	2024-07-07 00:00:00	148	account_issues	Hair at paper. Share knowledge officer tax take religious realize. Site bank painting million say interview month.	positive	true	false	3
CALL0000063	CUST473264	AGENT720	2024-04-10 00:00:00	1,705	product_quality	White media food hair size. Customer anyone sit out guess.	positive	true	true	2
CALL0000064	CUST255300	AGENT433	2024-09-06 00:00:00	1,410	order_tracking	Several pick red his with itself. Use huge despite involve sea total. Chance reveal hundred.	neutral	true	false	5
CALL0000065	CUST840838	AGENT812	2024-03-16 00:00:00	1,109	technical_support	Individual manage method month. What everybody his weight speak million. Age senior blue world lot bad. Notice anything to beautiful town deep.	neutral	true	true	4
CALL0000066	CUST895940	AGENT622	2024-02-02 00:00:00	451	general_inquiry	Operation practice customer hundred game discussion above man. Society responsibility space. Respond both control group. Within field either style stand discover standard.	positive	false	false	2
CALL0000067	CUST749234	AGENT597	2024-09-24 00:00:00	1,389	general_inquiry	Little sense box rock million something write term. Month cup add summer.	neutral	true	false	1
CALL0000068	CUST213573	AGENT623	2024-05-18 00:00:00	963	account_issues	Enjoy husband contain dream. Speech student sense. Policy security room detail apply form audience. Energy economy economic.	positive	true	false	1
CALL0000069	CUST170942	AGENT260	2024-06-04 00:00:00	563	order_tracking	Could interest its protect understand decade break thank. Way television child citizen get director. Reach mention figure.	neutral	true	true	4
CALL0000070	CUST519704	AGENT237	2024-03-10 00:00:00	1,503	order_tracking	Tonight specific after can establish teacher task could. Last rest nor professor. Along several sister professor sell follow we page.	positive	true	false	4
CALL0000071	CUST784138	AGENT868	2024-07-13 00:00:00	1,081	product_quality	Subject season stage. Nearly try blood.	positive	true	false	5
CALL0000072	CUST715286	AGENT967	2024-08-21 00:00:00	74	cancellation_request	Various western TV small ability tend. Unit rest evidence face answer central any. Road chair TV relationship much thus experience.	negative	true	true	5
CALL0000073	CUST535842	AGENT642	2024-03-30 00:00:00	653	general_inquiry	Black discuss still huge decision require. Statement national responsibility half manage per down interest.	positive	true	false	5
CALL0000074	CUST771119	AGENT267	2024-09-23 00:00:00	1,283	account_issues	New necessary daughter skill. Course sister south sister various laugh eight.	positive	true	true	5
CALL0000075	CUST324834	AGENT403	2024-04-23 00:00:00	1,536	payment_issues	Leave idea others. Successful tell shoulder reason.	neutral	true	false	4
CALL0000076	CUST240700	AGENT171	2024-06-20 00:00:00	927	general_inquiry	Performance leader nearly contain industry. Idea speak skin left. Likely effect room feel military piece.	neutral	true	false	4
CALL0000077	CUST635769	AGENT938	2024-08-31 00:00:00	1,013	payment_issues	Year summer somebody ask all detail try which. Can join really sea defense want whom certain. Perhaps short wonder size rather truth.	positive	true	false	5
CALL0000078	CUST113628	AGENT958	2024-04-27 00:00:00	1,283	delivery_delay	Local future dinner me college. Space coach author they four but.	neutral	true	true	2
CALL0000079	CUST864199	AGENT417	2024-07-08 00:00:00	1,214	technical_support	Fund west sit whole firm. Else region none assume remain. Surface concern issue energy upon end seem visit.	positive	true	false	4
CALL0000080	CUST387342	AGENT541	2024-07-01 00:00:00	1,138	cancellation_request	Beyond this example ability there fight capital natural. Clear they here once.	neutral	true	false	4
CALL0000081	CUST474963	AGENT132	2024-10-17 00:00:00	532	technical_support	Staff send reduce memory. Particular skill wonder. Mr there improve loss.	negative	true	false	3
CALL0000082	CUST261962	AGENT272	2024-08-26 00:00:00	1,225	delivery_delay	Tax or past against need. Size leave son much early.	negative	false	true	3
CALL0000083	CUST796617	AGENT106	2024-06-12 00:00:00	305	payment_issues	Business public candidate decade others fly before security. Sort magazine development a save indeed. Wind what scientist sure. Will serious allow happen.	negative	true	false	4
CALL0000084	CUST191342	AGENT861	2024-04-15 00:00:00	1,725	payment_issues	Wear kitchen number. Gun pressure election.	neutral	true	false	5
CALL0000085	CUST340953	AGENT312	2024-10-22 00:00:00	1,393	technical_support	Third film cost happy international modern. Chance just bit top in already ask drop. Man money admit community recent.	neutral	true	false	5
CALL0000086	CUST325702	AGENT557	2024-02-05 00:00:00	1,770	payment_issues	Stand number hundred eight claim. Section together several close guy.	neutral	true	false	5
CALL0000087	CUST320000	AGENT847	2024-08-23 00:00:00	271	payment_issues	Check service wish former health word. Employee the her study environmental toward. Suddenly student practice executive western cover.	negative	false	false	4
CALL0000088	CUST877430	AGENT403	2024-07-06 00:00:00	330	general_inquiry	Would ground respond. Manage first thank me. Institution town remain help own.	positive	true	false	5
CALL0000089	CUST878499	AGENT215	2024-07-15 00:00:00	687	technical_support	Physical usually late money kitchen ability good. Dog receive great there billion field worry. Claim coach most student.	neutral	true	false	4
CALL0000090	CUST412867	AGENT888	2024-04-02 00:00:00	1,570	refund_request	Expect need accept nature add media pressure player. This believe doctor rise talk her.	positive	true	false	3
CALL0000091	CUST816569	AGENT257	2024-02-24 00:00:00	1,222	cancellation_request	Three possible simply choose need enjoy. Phone strategy consumer authority no military door because.	neutral	true	true	5
CALL0000092	CUST992323	AGENT848	2024-02-14 00:00:00	1,396	product_inquiry	Factor soldier summer other. Mission man before standard and rich reach.	positive	true	false	5
CALL0000093	CUST177355	AGENT851	2024-04-01 00:00:00	566	delivery_delay	Can agreement bank next enough believe sing. Later news toward century consumer seem first know.	positive	true	true	4
CALL0000094	CUST570348	AGENT339	2024-09-10 00:00:00	1,598	payment_issues	Focus they statement today toward. Among field century PM feel call. Set fly project economy drive sell rich.	positive	true	true	3
CALL0000095	CUST436160	AGENT405	2024-08-10 00:00:00	633	refund_request	Compare office anything fly away after check eat. Despite mother father continue when us. Compare parent analysis quickly change personal democratic.	positive	true	false	5
CALL0000096	CUST798880	AGENT209	2024-02-09 00:00:00	356	delivery_delay	Air institution wonder enough. Prepare bit happen really explain behind. Class set stock lose positive it capital.	negative	true	false	5
CALL0000097	CUST694127	AGENT130	2024-02-06 00:00:00	133	account_issues	Do fall particularly old kid speak. But leave color base sport degree hotel.	positive	true	false	4
CALL0000098	CUST274696	AGENT519	2024-08-21 00:00:00	1,686	account_issues	Establish how piece return month main. Cover gun indicate as. Present drive bring deep we carry central once.	positive	false	false	4
CALL0000099	CUST151710	AGENT793	2024-02-13 00:00:00	1,715	account_issues	Agree trouble oil that its long soon. Station modern property election culture partner future.	positive	false	false	5

End of preview. Expand in Data Studio

Call Center Transcripts | Africa (Electric Sheep Africa metadata inventory)

Size category: 100K<n<1M - Formats: parquet - Sector: culture_language - Engineered by Electric Sheep Africa

TL;DR

This dataset is part of the Electric Sheep Africa catalog on Hugging Face. It is indexed for African data discovery with standardized metadata, loading guidance, provenance notes, and analyst-oriented context.

What This Dataset Covers

Public datasets help analysts inspect structured evidence, build reproducible workflows, and compare patterns across domains.

Dataset context from the existing Hugging Face card: ⚠️ Synthetic dataset — Parameterized from published SSA literature, not real observations. Not suitable for empirical analysis or policy inference. Call Center Transcripts Dataset Description Comprehensive call center transcripts for Nigerian retail and e-commerce analysis Dataset Information Category: Customer Support Industry: Retail & E-Commerce Country: Nigeria Format: CSV, Parquet Rows: 200,000 Columns: 11 Date Generated: 2025-10-06 Location:… See the full description on the dataset page: https://huggingface.co/datasets/electricsheepafrica/africa-synth-retail-and-ecommerce-call-center-transcripts-nigeria.

Dataset Profile

Field	Value
Hugging Face repo	`electricsheepafrica/africa-synth-retail-and-ecommerce-call-center-transcripts-nigeria`
Sector	culture_language
Topic tags	retail, ecommerce, nigeria, synthetic-data, synthetic
Modalities	`tabular`, `text`
Formats	`parquet`
Size category	`100K<n<1M`
Countries	Nigeria
ISO3 coverage	`NGA`
Last modified on HF	`2026-04-14 22:20:00+00:00`
Inventory snapshot	`2026-07-16T16:00:34Z`

How To Read This Dataset

Start from the repository files and the dataset viewer when available.
Treat the README context as a fast orientation layer; confirm variable definitions and units in the data files before modeling.
Use explicit country columns when present. When geography is only implied by the title or source metadata, document that assumption in downstream analysis.
Preserve missing values until you have a defensible imputation rule.

Usage

from datasets import load_dataset

ds = load_dataset("electricsheepafrica/africa-synth-retail-and-ecommerce-call-center-transcripts-nigeria")
print(ds)

split_name = next(iter(ds))
table = ds[split_name]
print(table.features)
print(table[:3])

Convert To Pandas When Tabular

from datasets import Dataset

first_split = ds[next(iter(ds))]
if isinstance(first_split, Dataset):
    df = first_split.to_pandas()
    print(df.head())

Data Quality Notes

This card was standardized from the Electric Sheep Africa Hugging Face metadata inventory.
Exact schema, row counts, and source files should be inspected in the repository data files.
Metadata gaps from the inventory: upstream_publisher.
Do not infer policy meaning from labels alone; confirm definitions, units, and methods in the source material.

Source And Provenance

Source context: Electric Sheep Africa metadata inventory
Publisher/source attribution: Public dataset metadata
License: gpl
Hugging Face URL: https://huggingface.co/datasets/electricsheepafrica/africa-synth-retail-and-ecommerce-call-center-transcripts-nigeria
Inventory retrieved at: 2026-07-16T16:00:34Z

Suggested Analyses

Inspect schema and missingness before modeling.
Profile variables by geography, time, and subgroup columns where present.
Join with other Electric Sheep Africa datasets using explicit country, year, and indicator fields when available.
Build reproducible notebooks that cite both the original source context and the Electric Sheep Africa Hugging Face repo.

Citation

@misc{electric_sheep_africa_africa_synth_retail_and_ecommerce_call_center_transcripts_nigeria_2026,
  title        = {Call Center Transcripts | Africa (Electric Sheep Africa metadata inventory)},
  author       = {Public dataset metadata},
  year         = {2026},
  url          = {https://huggingface.co/datasets/electricsheepafrica/africa-synth-retail-and-ecommerce-call-center-transcripts-nigeria},
  publisher    = {Hugging Face Datasets, engineered by Electric Sheep Africa},
  howpublished = {\url{https://huggingface.co/datasets/electricsheepafrica/africa-synth-retail-and-ecommerce-call-center-transcripts-nigeria}}
}

License

Released under gpl.

Original source rights remain with the original publisher or data provider. Electric Sheep Africa engineering standardizes discovery metadata, documentation, and usage guidance for analysis on Hugging Face.

About Electric Sheep Africa

Electric Sheep Africa publishes ML-ready African public datasets on Hugging Face.

Provenance: metadata-backed README standardized 2026-08-12 by the Electric Sheep Africa README system. Inventory source: catalog/esa_metadata_inventory/master_metadata.jsonl.

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