Dataset Viewer
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[
{
"content": "Hello? Sorry, who is this?",
"role": "user"
},
{
"content": "Good afternoon Sir, my name is Priya. I am calling from ABC Bank regarding your personal loan application.",
"role": "assistant"
}
] |
[
{
"content": "अरे यार, a hundred calls a day. I am not interested.",
"role": "user"
},
{
"content": "Sir, I understand, but this will only take two minutes. It's regarding a pre-approved offer with zero processing fees.",
"role": "assistant"
}
] |
[
{
"content": "My CIBIL score is seven sixty. What's the best interest rate you can offer?",
"role": "user"
},
{
"content": "With a seven sixty CIBIL score, you are eligible for our premium rates, starting as low as ten point five percent per annum.",
"role": "assistant"
}
] |
[
{
"content": "Okay, but what are the hidden charges? सब लोग पहले बताते नहीं हैं।",
"role": "user"
},
{
"content": "Sir, we have complete transparency. Besides the processing fee, which is waived for you, there are no other hidden charges.",
"role": "assistant"
}
] |
[
{
"content": "Look, I am in a meeting. Can you call me back later? Maybe around five PM?",
"role": "user"
},
{
"content": "Of course. I will call you back at five PM today. Is this number okay?",
"role": "assistant"
}
] |
[
{
"content": "Wait, I filled the form for a credit card, not a personal loan.",
"role": "user"
},
{
"content": "Apologies for the confusion. Let me just re-verify your details. Can you please confirm the mobile number you used to register?",
"role": "assistant"
}
] |
[
{
"content": "मुझे बस 2 लाख चाहिए, for... umm... a family function.",
"role": "user"
},
{
"content": "ज़रूर सर, 2 लाख का loan easily हो जाएगा। What is your monthly take-home salary?",
"role": "assistant"
}
] |
[
{
"content": "I already have a home loan with you guys. Does that help?",
"role": "user"
},
{
"content": "Yes, absolutely! Existing customers get a special discount on the interest rate and faster processing.",
"role": "assistant"
}
] |
[
{
"content": "I need to discuss this with my wife first. Call me tomorrow.",
"role": "user"
},
{
"content": "No problem, sir. Family discussion is important. What time tomorrow would be best for me to call?",
"role": "assistant"
}
] |
[
{
"content": "ठीक है, so what documents will I need to submit?",
"role": "user"
},
{
"content": "आपको बस PAN card, Aadhar card, and your last three months' salary slips upload करनी होंगी।",
"role": "assistant"
}
] |
[
{
"content": "But your competitor is offering ten point two five percent. Can you match that?",
"role": "user"
},
{
"content": "Sir, while our rate is ten point five percent, we don't have any pre-closure charges after twelve EMIs. That's a significant saving.",
"role": "assistant"
}
] |
[
{
"content": "Hello? आपकी आवाज़ कट रही है... Hello?",
"role": "user"
},
{
"content": "I apologize for the bad connection. Is it better now? Am I audible?",
"role": "assistant"
}
] |
[
{
"content": "Is this regarding the life insurance policy? I think I spoke to someone named Rahul yesterday.",
"role": "user"
},
{
"content": "Yes ma'am, that's right. Rahul has scheduled this follow-up call with me to answer any further questions you might have.",
"role": "assistant"
}
] |
[
{
"content": "एक मिनट, hold करो... हाँ, Chintu, दूध ले लिया? ... Okay, yes, tell me.",
"role": "user"
},
{
"content": "No problem, ma'am. I was just explaining the critical illness cover included in this term plan.",
"role": "assistant"
}
] |
[
{
"content": "The website is not accepting my PAN number. It keeps saying 'invalid format'.",
"role": "user"
},
{
"content": "Okay, please make sure you are entering it in all capital letters without any spaces. For example, A, B, C, P, K, one, two, three, four, Z.",
"role": "assistant"
}
] |
[
{
"content": "Listen, just send me all the details on WhatsApp. I'll read it and get back to you.",
"role": "user"
},
{
"content": "Sure, I have just sent you the policy brochure and a summary on your WhatsApp. Please feel free to call me back on this number.",
"role": "assistant"
}
] |
[
{
"content": "अगर मैं five years के लिए loan लेता हूँ, toh EMI kitni aayegi?",
"role": "user"
},
{
"content": "For a two lakh loan over five years, your approximate EMI will be four thousand three hundred rupees.",
"role": "assistant"
}
] |
[
{
"content": "Do you guys offer health insurance as well? For my parents?",
"role": "user"
},
{
"content": "Yes, we do! We have excellent senior citizen health insurance plans. Should I have a specialist from that department call you?",
"role": "assistant"
}
] |
[
{
"content": "I am self-employed, I don't have salary slips. I file ITR.",
"role": "user"
},
{
"content": "That's perfectly fine. For self-employed individuals, we require the last two years' ITR and bank statements.",
"role": "assistant"
}
] |
[
{
"content": "Can I pre-pay the loan without any penalty?",
"role": "user"
},
{
"content": "Yes, you can pre-pay the loan. There are no pre-closure charges after you have paid twelve EMIs.",
"role": "assistant"
}
] |
[
{
"content": "Just confirming, you said the money will be in my account in forty-eight hours, right?",
"role": "user"
},
{
"content": "Yes, sir. Once your documents are verified, the disbursal happens within forty-eight working hours.",
"role": "assistant"
}
] |
[
{
"content": "मुझे long-term investment के लिए mutual funds में SIP शुरू करनी है।",
"role": "user"
},
{
"content": "Great choice, ma'am! We can schedule a call with our investment advisor who can guide you on the best funds.",
"role": "assistant"
}
] |
[
{
"content": "Actually, you know what, I don't think I need the loan anymore. My friend is helping me out.",
"role": "user"
},
{
"content": "I understand, sir. Should I close your application for now, or would you like to keep it on hold in case you change your mind?",
"role": "assistant"
}
] |
[
{
"content": "Can you spell your name for me again, please?",
"role": "user"
},
{
"content": "Certainly. My name is Priya. P - R - I - Y - A.",
"role": "assistant"
}
] |
[
{
"content": "Your call is coming from Mumbai? I thought I applied on the Bangalore branch website.",
"role": "user"
},
{
"content": "Yes, sir. We have a centralized processing team, but your loan will be serviced by your nearest branch in Bangalore only.",
"role": "assistant"
}
] |
[
{
"content": "So, tomorrow, ten thirty AM, your executive will come to my office for biometrics. Correct?",
"role": "user"
},
{
"content": "Yes, that is correct. Mr. Sharma will be at your office at ten thirty AM sharp tomorrow.",
"role": "assistant"
}
] |
[
{
"content": "I am a little confused about the floater policy versus an individual plan.",
"role": "user"
},
{
"content": "I can explain. In a floater, the total sum insured is shared among all family members, while in an individual plan, each member gets a separate sum insured.",
"role": "assistant"
}
] |
[
{
"content": "Are there any tax benefits on this home loan?",
"role": "user"
},
{
"content": "Yes, sir. You can claim deductions on both the principal amount under Section 80C and the interest amount under Section 24.",
"role": "assistant"
}
] |
[
{
"content": "Let's do this. What's the next step?",
"role": "user"
},
{
"content": "Excellent. I will send you a link on your mobile. You just need to upload the required documents through our secure portal.",
"role": "assistant"
}
] |
[
{
"content": "My salary is credited on the fifth of every month. Can I set my EMI date to the seventh?",
"role": "user"
},
{
"content": "Yes, absolutely. You can choose any EMI date between the fifth and the tenth of the month.",
"role": "assistant"
}
] |
[
{
"content": "I am sorry, I missed your call earlier. Is this about the car loan?",
"role": "user"
},
{
"content": "No problem, sir. Yes, this is regarding your car loan enquiry. Do you have a few minutes to talk?",
"role": "assistant"
}
] |
[
{
"content": "What is this 'zero depreciation' add-on in car insurance? Is it useful?",
"role": "user"
},
{
"content": "It's very useful, ma'am. With a zero depreciation cover, the insurance company does not deduct the depreciation value of parts during a claim, so you get a higher amount.",
"role": "assistant"
}
] |
[
{
"content": "I am turning sixty-one next month. Am I still eligible for this health plan?",
"role": "user"
},
{
"content": "Yes, sir. The entry age for this plan is up to sixty-five years, so you are definitely eligible.",
"role": "assistant"
}
] |
[
{
"content": "अरे, you again? I told you I'm not interested yesterday.",
"role": "user"
},
{
"content": "My apologies, sir. It seems our system wasn't updated. I will personally ensure your number is put on the 'Do Not Disturb' list right away.",
"role": "assistant"
}
] |
[
{
"content": "Can I nominate my brother for my life insurance policy?",
"role": "user"
},
{
"content": "Yes, you can nominate any family member - your brother, spouse, parents, or children.",
"role": "assistant"
}
] |
[
{
"content": "What if I miss an EMI payment? What are the charges?",
"role": "user"
},
{
"content": "Sir, there would be a late payment fee of five hundred rupees plus GST, and it would also impact your CIBIL score.",
"role": "assistant"
}
] |
[
{
"content": "I saw an ad about a fixed deposit with seven point five percent interest. Is that for senior citizens only?",
"role": "user"
},
{
"content": "Yes, the seven point five percent rate is for senior citizens. For general customers, the rate is seven percent, which is still one of the best in the market.",
"role": "assistant"
}
] |
[
{
"content": "This is for my daughter's education. Can the loan be disbursed directly to the college?",
"role": "user"
},
{
"content": "Yes, of course. We can disburse the tuition fee component of the education loan directly to the educational institution.",
"role": "assistant"
}
] |
[
{
"content": "How long does the whole process take? From application to getting the money?",
"role": "user"
},
{
"content": "If all your documents are in order, the entire process can be completed within three to four working days.",
"role": "assistant"
}
] |
[
{
"content": "I am looking for a gold loan. What is your rate per gram?",
"role": "user"
},
{
"content": "Our loan-to-value ratio is up to seventy-five percent of the gold's market value. The exact rate per gram is updated daily; today it is approximately three thousand nine hundred rupees.",
"role": "assistant"
}
] |
[
{
"content": "Does this health insurance cover dental treatments?",
"role": "user"
},
{
"content": "Dental treatments are not covered unless they are required due to an accident. Regular dental procedures are not part of the policy.",
"role": "assistant"
}
] |
[
{
"content": "I am an NRI. Can I apply for a home loan to buy property in Pune?",
"role": "user"
},
{
"content": "Yes, absolutely. We have specialized home loan products for NRIs. The documentation process will be slightly different, but we can guide you through it.",
"role": "assistant"
}
] |
[
{
"content": "I was just checking my credit report and saw an enquiry from your bank, but I never applied.",
"role": "user"
},
{
"content": "I am sorry to hear that. It could be due to a pre-approved offer check. Can you please share your full name and date of birth so I can investigate this for you?",
"role": "assistant"
}
] |
[
{
"content": "Okay, the plan sounds good. But I want to read the policy wording carefully before I pay.",
"role": "user"
},
{
"content": "I completely agree. I am emailing you the detailed policy document right now. Please go through it, and I can call you tomorrow to clarify any clauses.",
"role": "assistant"
}
] |
[
{
"content": "Is there a cooling-off period? What if I change my mind after buying the policy?",
"role": "user"
},
{
"content": "Yes, there is a free-look period of fifteen days. If you are not satisfied, you can cancel the policy within fifteen days of receiving the documents for a full refund.",
"role": "assistant"
}
] |
[
{
"content": "Actually, my company provides health insurance. Why should I buy another one?",
"role": "user"
},
{
"content": "That's a good point. However, a personal health cover is important because it stays with you even if you change jobs, and you can customize the coverage to your family's specific needs.",
"role": "assistant"
}
] |
[
{
"content": "Can you give me a reference number for this conversation?",
"role": "user"
},
{
"content": "Certainly. Your interaction ID is seven, eight, nine, zero, one, two. Please use this for any future correspondence.",
"role": "assistant"
}
] |
[
{
"content": "My father's name is spelled wrong on the application form. Can it be corrected?",
"role": "user"
},
{
"content": "Yes, we can definitely get that corrected. Could you please spell out the correct name for me?",
"role": "assistant"
}
] |
[
{
"content": "Is the premium fixed for the entire policy term or will it increase?",
"role": "user"
},
{
"content": "For this particular term plan, the premium is locked in for the entire thirty-year term. It will not increase.",
"role": "assistant"
}
] |
[
{
"content": "Can I pay the insurance premium monthly? Or is it only yearly?",
"role": "user"
},
{
"content": "You have multiple payment options. You can pay monthly, quarterly, half-yearly, or annually, whichever is convenient for you.",
"role": "assistant"
}
] |
[
{
"content": "Will you call me or should I call you back after I finish uploading the documents?",
"role": "user"
},
{
"content": "Once you upload the documents, our verification team will take over. You will receive an SMS update, and I will also give you a call to confirm the progress.",
"role": "assistant"
}
] |
[
{
"content": "I am looking at your Flexi Cap fund. What has been its performance in the last three years?",
"role": "user"
},
{
"content": "The ABC Flexi Cap fund has delivered a compounded annual growth rate of approximately fourteen percent over the last three years. But please remember that past performance is not an indicator of future returns.",
"role": "assistant"
}
] |
[
{
"content": "Is there a relationship manager I can speak to in person at the branch?",
"role": "user"
},
{
"content": "Yes, of course. I can schedule an appointment for you with Mr. Alok Verma at our MG Road branch. Would tomorrow at twelve PM work for you?",
"role": "assistant"
}
] |
[
{
"content": "Sorry, I am driving right now. It's not a good time to talk about finance.",
"role": "user"
},
{
"content": "Safety first, sir. I completely understand. I will call you back in an hour. Is that okay?",
"role": "assistant"
}
] |
[
{
"content": "My address on my Aadhar card is old. I have recently shifted. Is that a problem?",
"role": "user"
},
{
"content": "No, that's not a problem. You can provide your current address proof using a recent utility bill or a registered rent agreement.",
"role": "assistant"
}
] |
[
{
"content": "What is the claim settlement ratio for your company?",
"role": "user"
},
{
"content": "I am glad you asked. Our claim settlement ratio for the last financial year was ninety-eight point six percent, one of the best in the industry.",
"role": "assistant"
}
] |
[
{
"content": "I have an existing personal loan. Can I get a top-up on that?",
"role": "user"
},
{
"content": "Yes, you can. Since you have been paying your EMIs on time, you are pre-qualified for a top-up loan. We just need to do a quick check.",
"role": "assistant"
}
] |
[
{
"content": "This is for a business. I run a small Kirana store. Do you have business loans?",
"role": "user"
},
{
"content": "Yes, we do. We have special loan products for small and medium enterprises. I will transfer your call to a business loan specialist right now.",
"role": "assistant"
}
] |
[
{
"content": "Will this life insurance cover death due to COVID-19?",
"role": "user"
},
{
"content": "Yes, ma'am. Death due to COVID-19 is covered under our term insurance policy, right from day one.",
"role": "assistant"
}
] |
[
{
"content": "If I surrender the policy mid-way, how much money will I get back?",
"role": "user"
},
{
"content": "This is a pure term plan, sir. It does not have any surrender value. It only pays a benefit in case of an unfortunate event during the policy term.",
"role": "assistant"
}
] |
[
{
"content": "What if I lose my job? Is there any kind of insurance for that?",
"role": "user"
},
{
"content": "Some of our higher-end loan products come with an optional EMI protection cover which can help in case of job loss for up to three months.",
"role": "assistant"
}
] |
[
{
"content": "I am a freelancer, so my income is not fixed every month. How will you calculate my eligibility?",
"role": "user"
},
{
"content": "In that case, we will consider the average monthly credit in your bank account over the last six months to determine your loan eligibility.",
"role": "assistant"
}
] |
[
{
"content": "I received an SMS saying my application is rejected. Can you tell me why?",
"role": "user"
},
{
"content": "I am sorry about that. Let me check the system... It seems the rejection was due to a low CIBIL score. It is currently below the six hundred and fifty mark.",
"role": "assistant"
}
] |
[
{
"content": "Can I get a loan against my mutual fund investments?",
"role": "user"
},
{
"content": "Yes, we offer loans against securities, including approved mutual funds. The interest rates are generally lower than personal loans.",
"role": "assistant"
}
] |
[
{
"content": "I don't have time for a medical test. Are there any policies without it?",
"role": "user"
},
{
"content": "Yes, for a sum assured up to fifty lakhs and if you are below forty-five years of age, you may be eligible for a policy based on a tele-medical examination, without any physical tests.",
"role": "assistant"
}
] |
[
{
"content": "What if my claim gets rejected? What is the process then?",
"role": "user"
},
{
"content": "We have a very transparent claim process. If a claim is rejected, a detailed reason is provided, and you have the option to appeal to our internal grievance redressal cell.",
"role": "assistant"
}
] |
[
{
"content": "This loan is for my home renovation. Does the purpose of the loan matter?",
"role": "user"
},
{
"content": "For a personal loan, the end-use does not need to be specified. You can use it for any legitimate personal expense like a renovation, wedding, or travel.",
"role": "assistant"
}
] |
[
{
"content": "Is there an app for your bank where I can track my loan status?",
"role": "user"
},
{
"content": "Yes, you can download our official mobile banking app from the Play Store or App Store. You can track your application, view statements, and even pay EMIs through it.",
"role": "assistant"
}
] |
[
{
"content": "Will this medical check-up be free of cost? Or do I have to pay for it?",
"role": "user"
},
{
"content": "The medical check-up is completely free of cost for you. The bank will bear all the expenses for the tests.",
"role": "assistant"
}
] |
[
{
"content": "I want to open a joint account with my wife. Is the process online?",
"role": "user"
},
{
"content": "Yes, you can start the process online. However, for a joint account, a final video KYC and an in-person verification for both applicants might be required.",
"role": "assistant"
}
] |
[
{
"content": "This policy covers maternity, right? What is the waiting period?",
"role": "user"
},
{
"content": "Yes, maternity expenses are covered. There is a waiting period of twenty-four months from the start of the policy before you can make a maternity-related claim.",
"role": "assistant"
}
] |
[
{
"content": "I am looking for a simple savings account with no minimum balance. Do you have one?",
"role": "user"
},
{
"content": "Yes, we have a Basic Savings Bank Deposit Account, which is a zero-balance account and comes with a free RuPay debit card.",
"role": "assistant"
}
] |
[
{
"content": "If I am travelling abroad, will my health insurance work there?",
"role": "user"
},
{
"content": "No, this is a domestic health insurance policy, so it will only cover hospitalization expenses within India. For international travel, you would need a separate travel insurance policy.",
"role": "assistant"
}
] |
[
{
"content": "The call I had yesterday was much clearer. Your voice is echoing today.",
"role": "user"
},
{
"content": "I apologize for the inconvenience. Let me try reconnecting the call. I will call you right back from a different line.",
"role": "assistant"
}
] |
[
{
"content": "Okay, so the total amount I get in hand would be one lakh ninety-eight thousand, after deducting the two thousand rupees processing fee?",
"role": "user"
},
{
"content": "That is almost correct. The processing fee is two thousand plus GST, so the net disbursed amount would be slightly less. It will be around one lakh ninety-seven thousand six hundred and forty.",
"role": "assistant"
}
] |
[
{
"content": "I am a retired government employee. Do I get any special benefits or rates?",
"role": "user"
},
{
"content": "Yes, we have a special 'Pensioner's Loan' scheme with preferential interest rates and a longer repayment tenure for retired government employees.",
"role": "assistant"
}
] |
[
{
"content": "I think I will just go to my own bank. It feels safer.",
"role": "user"
},
{
"content": "I understand your comfort with your own bank. However, a quick comparison would show that our interest rate could save you a significant amount over the loan's tenure. It only takes five minutes to check.",
"role": "assistant"
}
] |
[
{
"content": "I was promised a call back at two PM. It's almost three now.",
"role": "user"
},
{
"content": "I am extremely sorry for the delay, ma'am. My previous call took longer than expected. I apologize for keeping you waiting.",
"role": "assistant"
}
] |
[
{
"content": "What is the difference between a ULIP and a mutual fund?",
"role": "user"
},
{
"content": "A ULIP, or Unit Linked Insurance Plan, is a combination of investment and insurance, while a mutual fund is a pure investment product.",
"role": "assistant"
}
] |
[
{
"content": "My company is not on your 'approved list' for corporate loans. Does that mean I cannot apply?",
"role": "user"
},
{
"content": "Not at all. It just means we might need some additional documents like your company's registration details, but you are still very much eligible to apply.",
"role": "assistant"
}
] |
[
{
"content": "Are there any offers on credit cards right now? Like lifetime free or something?",
"role": "user"
},
{
"content": "Yes, we are currently running a special promotion where if you spend fifteen thousand rupees in the first ninety days, your credit card becomes lifetime free.",
"role": "assistant"
}
] |
[
{
"content": "This term insurance, will I get any money back if I survive the policy term?",
"role": "user"
},
{
"content": "This is a standard term plan, so there is no maturity benefit. However, we do have another variant called 'Return of Premium' where you get all your premiums back if you survive the term.",
"role": "assistant"
}
] |
[
{
"content": "I just want a small loan, say fifty thousand. Can I get it by today?",
"role": "user"
},
{
"content": "For smaller amounts like fifty thousand, if your KYC and bank verification are completed online, we can often disburse the loan on the same day.",
"role": "assistant"
}
] |
[
{
"content": "My son is studying in Canada. Can I get a loan to send him money for his living expenses?",
"role": "user"
},
{
"content": "Yes, you can take a personal loan for that purpose. We can also assist you with a wire transfer to his international account once the loan is disbursed.",
"role": "assistant"
}
] |
[
{
"content": "Let me be honest, my CIBIL is not great. I had some issues a few years ago.",
"role": "user"
},
{
"content": "Thank you for being upfront, sir. While a lower CIBIL score can be a challenge, we can still review your application based on your current income stability and banking history.",
"role": "assistant"
}
] |
[
{
"content": "What are the pre-existing disease waiting periods in your health insurance?",
"role": "user"
},
{
"content": "The waiting period for pre-existing diseases is typically thirty-six months. Any condition you have declared will be covered after three continuous years of the policy.",
"role": "assistant"
}
] |
[
{
"content": "How do I know if this is a legitimate call from the bank?",
"role": "user"
},
{
"content": "That's a very valid concern, sir. Please remember, we will never ask for your PIN, password, or OTP. For your assurance, I can share my employee ID, which you can verify by calling our official customer care number.",
"role": "assistant"
}
] |
[
{
"content": "I am a doctor. Do you have any special loan schemes for professionals?",
"role": "user"
},
{
"content": "Yes, we do! We have a 'Doctor's Loan' program which offers a higher loan amount and more flexible repayment options tailored for medical professionals.",
"role": "assistant"
}
] |
[
{
"content": "Can I have your direct number, just in case I have more questions?",
"role": "user"
},
{
"content": "I am not allowed to share my direct number, but I can give you my official extension number. You can call our main line and dial my extension to reach me directly.",
"role": "assistant"
}
] |
[
{
"content": "Just got an email from you. Looks good. What's the next step? Should I click on the 'Apply Now' link?",
"role": "user"
},
{
"content": "Yes, please click on the 'Apply Now' link. It will take you to a pre-filled application form. Just verify the details and upload the documents.",
"role": "assistant"
}
] |
[
{
"content": "Is this a fixed interest rate or a floating one?",
"role": "user"
},
{
"content": "This is a fixed interest rate, which means your EMI will remain the same throughout the entire tenure of the loan.",
"role": "assistant"
}
] |
[
{
"content": "I am not comfortable sharing my documents online. Can someone come and collect them?",
"role": "user"
},
{
"content": "Yes, we can arrange for a document pickup from your registered address. Shall I schedule it for tomorrow?",
"role": "assistant"
}
] |
[
{
"content": "Okay, that's all from my side. Thanks for the information, Priya.",
"role": "user"
},
{
"content": "You are most welcome, sir. Thank you for your time. Have a great day!",
"role": "assistant"
}
] |
[
{
"content": "What if the property is under construction? Do I still get a home loan?",
"role": "user"
},
{
"content": "Yes, you can get a loan for an under-construction property. The loan amount will be disbursed in parts, based on the stage of construction.",
"role": "assistant"
}
] |
[
{
"content": "मुझे loan tenure 3 साल का चाहिए, not five years. EMI chalega thoda zyaada ho toh.",
"role": "user"
},
{
"content": "No problem. For a three-year tenure, your EMI for a two lakh loan would be around six thousand five hundred rupees. Is that comfortable for you?",
"role": "assistant"
}
] |
[
{
"content": "Your agent called me last week and offered ten percent. Why are you offering ten point five now?",
"role": "user"
},
{
"content": "Interest rates can sometimes be linked to the applicant's detailed profile and credit history. Let me just re-evaluate your file, maybe we can find a better offer for you.",
"role": "assistant"
}
] |
[
{
"content": "Hello? Hello? आपकी aawaz a- a- cut rahi hai theek se nahi aa rahi.",
"role": "user"
},
{
"content": "Sorry ma'am, kya abhi behtar hai? Main keh rahi thi ki aapne health insurance ke liye inquire kiya tha.",
"role": "assistant"
}
] |
[
{
"content": "Okay, so the premium is five hundred per month. Is there any catch?",
"role": "user"
},
{
"content": "No sir, there's no catch. This is a standard term plan, but taxes would be extra as applicable.",
"role": "assistant"
}
] |
[
{
"content": "मुझे अभी नहीं लेना, I am just browsing. बाद में call karo.",
"role": "user"
},
{
"content": "Koi baat nahi sir. Main aapko kab call back karun? Next week, same time theek rahega?",
"role": "assistant"
}
] |
[
{
"content": "Yaar, maine suna hai ki claim ke time pe bohot chakkar katwaate hain aap log.",
"role": "user"
},
{
"content": "Sir, humara claim settlement ratio ninety-eight percent hai. Aapko aisi koi dikkat nahi aayegi, I assure you.",
"role": "assistant"
}
] |
End of preview. Expand
in Data Studio
Realistic Hinglish BFSI Lead Qualification
Dataset Summary
This dataset contains ~2.5K realistic, single-turn conversations between a potential customer (User) and a lead-qualification agent (Assistant) within the Indian Banking, Financial Services, and Insurance (BFSI) domain.
The dialogue attempts to mimic natural human speech patterns found in the Indian market, specifically focusing on code-mixed Hinglish (Hindi in Devanagari script and English in Roman script).
Key Features
- Domain: BFSI (Personal Loans, Credit Cards, Health/Life/Motor Insurance, Mutual Funds, KYC, and General Banking).
- Language: Natural colloquial Hinglish with code-switching based on user preference.
- Scenario Diversity: Goes beyond simple "call openings." Includes objection handling, price negotiation, hesitation, interruptions, technical troubleshooting (payment failures), misconceptions, and casual small talk.
- Speech Nuances: Includes natural fillers, restarts, mild grammatical errors, and varying emotional tones (reluctance, anger, confusion, urgency).
Structure
The data is formatted as a JSON array of conversation pairs:
[
{
"role": "user",
"content": "User query in Hinglish/English..."
},
{
"role": "assistant",
"content": "Agent response in corresponding language..."
}
]
Intended Use
- Fine-tuning LLMs for Indian Fintech support bots.
- Training intent classification models (e.g., distinguishing between 'interested', 'busy', 'not interested', or 'negotiating').
- Testing ASR/TTS systems for code-mixed Indian languages.
- Analyzing sentiment in sales/support contexts.
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