query_id
stringlengths 7
7
| user_query
stringlengths 29
53
| language_code
stringclasses 6
values | detected_intent
stringlengths 10
25
| confidence_score
float64 0.87
0.99
| is_urgent
bool 2
classes | resolution_status
stringclasses 3
values |
|---|---|---|---|---|---|---|
REQ-901
|
I cannot access my account after the update
|
en
|
account_access
| 0.98
| true
|
open
|
REQ-902
|
Mi pedido no ha llegado todavia
|
es
|
order_tracking
| 0.95
| false
|
pending
|
REQ-903
|
Je voudrais annuler mon abonnement
|
fr
|
subscription_cancellation
| 0.92
| false
|
open
|
REQ-904
|
Wie kann ich mein Passwort zuruecksetzen
|
de
|
password_reset
| 0.99
| false
|
resolved
|
REQ-905
|
Posso avere un rimborso per il prodotto difettoso
|
it
|
refund_request
| 0.89
| true
|
pending
|
REQ-906
|
The battery life is much shorter than advertised
|
en
|
product_complaint
| 0.87
| false
|
open
|
REQ-907
|
Quando sara di nuovo disponibile questo articolo
|
it
|
stock_inquiry
| 0.91
| false
|
resolved
|
REQ-908
|
Quero alterar meu endereco de entrega
|
pt
|
shipping_update
| 0.94
| false
|
open
|
REQ-909
|
How do I apply the discount code to my cart
|
en
|
billing_inquiry
| 0.96
| false
|
resolved
|
REQ-910
|
Is there a student discount available
|
en
|
promo_inquiry
| 0.93
| false
|
resolved
|
REQ-911
|
Il software continua a bloccarsi all avvio
|
it
|
technical_issue
| 0.97
| true
|
open
|
REQ-912
|
Können Sie mir die Rechnung schicken
|
de
|
invoice_request
| 0.98
| false
|
resolved
|
REQ-913
|
J ai recu le mauvais article dans mon colis
|
fr
|
wrong_item
| 0.94
| true
|
pending
|
REQ-914
|
My credit card was charged twice for one order
|
en
|
billing_error
| 0.99
| true
|
open
|
REQ-915
|
Necesito ayuda para configurar mi nuevo dispositivo
|
es
|
setup_assistance
| 0.9
| false
|
open
|
REQ-916
|
Onde encontro o manual do usuario
|
pt
|
documentation_request
| 0.95
| false
|
resolved
|
REQ-917
|
The delivery driver was very professional and helpful
|
en
|
feedback_positive
| 0.88
| false
|
resolved
|
REQ-918
|
Pouvez vous livrer en Belgique
|
fr
|
shipping_inquiry
| 0.91
| false
|
resolved
|
REQ-919
|
Ich möchte mein Konto löschen
|
de
|
account_deletion
| 0.96
| false
|
open
|
REQ-920
|
Qual e o prazo de garantia deste produto
|
pt
|
warranty_inquiry
| 0.93
| false
|
resolved
|
REQ-921
|
My app crashes every time I open the camera
|
en
|
technical_issue
| 0.98
| true
|
open
|
REQ-922
|
Deseo hablar con un agente humano
|
es
|
escalation_request
| 0.97
| true
|
pending
|
REQ-923
|
Est ce que ce produit est compatible avec Mac
|
fr
|
compatibility_check
| 0.89
| false
|
resolved
|
REQ-924
|
Voglio cambiare il metodo di pagamento
|
it
|
payment_update
| 0.92
| false
|
open
|
REQ-925
|
What are your opening hours during holidays
|
en
|
general_info
| 0.99
| false
|
resolved
|
REQ-926
|
A encomenda esta presa na alfandega
|
pt
|
shipping_delay
| 0.9
| true
|
pending
|
REQ-927
|
I want to upgrade to the premium plan
|
en
|
subscription_upgrade
| 0.95
| false
|
open
|
REQ-928
|
El codigo de seguimiento no funciona
|
es
|
order_tracking
| 0.96
| false
|
pending
|
REQ-929
|
Veuillez mettre a jour mes informations de contact
|
fr
|
profile_update
| 0.93
| false
|
resolved
|
REQ-930
|
Haben Sie eine API Dokumentation
|
de
|
technical_inquiry
| 0.94
| false
|
resolved
|
REQ-931
|
Is shipping free for orders over fifty dollars
|
en
|
shipping_info
| 0.97
| false
|
resolved
|
No dataset card yet
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