- CUE-M: Contextual Understanding and Enhanced Search with Multimodal Large Language Model The integration of Retrieval-Augmented Generation (RAG) with Multimodal Large Language Models (MLLMs) has revolutionized information retrieval and expanded the practical applications of AI. However, current systems struggle in accurately interpreting user intent, employing diverse retrieval strategies, and effectively filtering unintended or inappropriate responses, limiting their effectiveness. This paper introduces Contextual Understanding and Enhanced Search with MLLM (CUE-M), a novel multimodal search framework that addresses these challenges through a multi-stage pipeline comprising image context enrichment, intent refinement, contextual query generation, external API integration, and relevance-based filtering. CUE-M incorporates a robust filtering pipeline combining image-based, text-based, and multimodal classifiers, dynamically adapting to instance- and category-specific concern defined by organizational policies. Evaluations on a multimodal Q&A dataset and a public safety benchmark demonstrate that CUE-M outperforms baselines in accuracy, knowledge integration, and safety, advancing the capabilities of multimodal retrieval systems. 9 authors · Nov 19, 2024
- Iterative Prompt Refinement for Safer Text-to-Image Generation Text-to-Image (T2I) models have made remarkable progress in generating images from text prompts, but their output quality and safety still depend heavily on how prompts are phrased. Existing safety methods typically refine prompts using large language models (LLMs), but they overlook the images produced, which can result in unsafe outputs or unnecessary changes to already safe prompts. To address this, we propose an iterative prompt refinement algorithm that uses Vision Language Models (VLMs) to analyze both the input prompts and the generated images. By leveraging visual feedback, our method refines prompts more effectively, improving safety while maintaining user intent and reliability comparable to existing LLM-based approaches. Additionally, we introduce a new dataset labeled with both textual and visual safety signals using off-the-shelf multi-modal LLM, enabling supervised fine-tuning. Experimental results demonstrate that our approach produces safer outputs without compromising alignment with user intent, offering a practical solution for generating safer T2I content. Our code is available at https://github.com/ku-dmlab/IPR. \textcolor{redWARNING: This paper contains examples of harmful or inappropriate images generated by models. 4 authors · Sep 17
- ReflectDiffu:Reflect between Emotion-intent Contagion and Mimicry for Empathetic Response Generation via a RL-Diffusion Framework Empathetic response generation necessitates the integration of emotional and intentional dynamics to foster meaningful interactions. Existing research either neglects the intricate interplay between emotion and intent, leading to suboptimal controllability of empathy, or resorts to large language models (LLMs), which incur significant computational overhead. In this paper, we introduce ReflectDiffu, a lightweight and comprehensive framework for empathetic response generation. This framework incorporates emotion contagion to augment emotional expressiveness and employs an emotion-reasoning mask to pinpoint critical emotional elements. Additionally, it integrates intent mimicry within reinforcement learning for refinement during diffusion. By harnessing an intent twice reflect the mechanism of Exploring-Sampling-Correcting, ReflectDiffu adeptly translates emotional decision-making into precise intent actions, thereby addressing empathetic response misalignments stemming from emotional misrecognition. Through reflection, the framework maps emotional states to intents, markedly enhancing both response empathy and flexibility. Comprehensive experiments reveal that ReflectDiffu outperforms existing models regarding relevance, controllability, and informativeness, achieving state-of-the-art results in both automatic and human evaluations. 5 authors · Sep 16, 2024
- Uncertainty-Aware GUI Agent: Adaptive Perception through Component Recommendation and Human-in-the-Loop Refinement Graphical user interface (GUI) agents have shown promise in automating mobile tasks but still struggle with input redundancy and decision ambiguity. In this paper, we present RecAgent, an uncertainty-aware agent that addresses these issues through adaptive perception. We distinguish two types of uncertainty in GUI navigation: (1) perceptual uncertainty, caused by input redundancy and noise from comprehensive screen information, and (2) decision uncertainty, arising from ambiguous tasks and complex reasoning. To reduce perceptual uncertainty, RecAgent employs a component recommendation mechanism that identifies and focuses on the most relevant UI elements. For decision uncertainty, it uses an interactive module to request user feedback in ambiguous situations, enabling intent-aware decisions. These components are integrated into a unified framework that proactively reduces input complexity and reacts to high-uncertainty cases via human-in-the-loop refinement. Additionally, we propose a dataset called ComplexAction to evaluate the success rate of GUI agents in executing specified single-step actions within complex scenarios. Extensive experiments validate the effectiveness of our approach. The dataset and code will be available at https://github.com/Fanye12/RecAgent. 3 authors · Aug 5
1 CXMArena: Unified Dataset to benchmark performance in realistic CXM Scenarios Large Language Models (LLMs) hold immense potential for revolutionizing Customer Experience Management (CXM), particularly in contact center operations. However, evaluating their practical utility in complex operational environments is hindered by data scarcity (due to privacy concerns) and the limitations of current benchmarks. Existing benchmarks often lack realism, failing to incorporate deep knowledge base (KB) integration, real-world noise, or critical operational tasks beyond conversational fluency. To bridge this gap, we introduce CXMArena, a novel, large-scale synthetic benchmark dataset specifically designed for evaluating AI in operational CXM contexts. Given the diversity in possible contact center features, we have developed a scalable LLM-powered pipeline that simulates the brand's CXM entities that form the foundation of our datasets-such as knowledge articles including product specifications, issue taxonomies, and contact center conversations. The entities closely represent real-world distribution because of controlled noise injection (informed by domain experts) and rigorous automated validation. Building on this, we release CXMArena, which provides dedicated benchmarks targeting five important operational tasks: Knowledge Base Refinement, Intent Prediction, Agent Quality Adherence, Article Search, and Multi-turn RAG with Integrated Tools. Our baseline experiments underscore the benchmark's difficulty: even state of the art embedding and generation models achieve only 68% accuracy on article search, while standard embedding methods yield a low F1 score of 0.3 for knowledge base refinement, highlighting significant challenges for current models necessitating complex pipelines and solutions over conventional techniques. 3 authors · May 14
- Multi-turn Consistent Image Editing Many real-world applications, such as interactive photo retouching, artistic content creation, and product design, require flexible and iterative image editing. However, existing image editing methods primarily focus on achieving the desired modifications in a single step, which often struggles with ambiguous user intent, complex transformations, or the need for progressive refinements. As a result, these methods frequently produce inconsistent outcomes or fail to meet user expectations. To address these challenges, we propose a multi-turn image editing framework that enables users to iteratively refine their edits, progressively achieving more satisfactory results. Our approach leverages flow matching for accurate image inversion and a dual-objective Linear Quadratic Regulators (LQR) for stable sampling, effectively mitigating error accumulation. Additionally, by analyzing the layer-wise roles of transformers, we introduce a adaptive attention highlighting method that enhances editability while preserving multi-turn coherence. Extensive experiments demonstrate that our framework significantly improves edit success rates and visual fidelity compared to existing methods. 5 authors · May 7
2 Mini-DALLE3: Interactive Text to Image by Prompting Large Language Models The revolution of artificial intelligence content generation has been rapidly accelerated with the booming text-to-image (T2I) diffusion models. Within just two years of development, it was unprecedentedly of high-quality, diversity, and creativity that the state-of-the-art models could generate. However, a prevalent limitation persists in the effective communication with these popular T2I models, such as Stable Diffusion, using natural language descriptions. This typically makes an engaging image hard to obtain without expertise in prompt engineering with complex word compositions, magic tags, and annotations. Inspired by the recently released DALLE3 - a T2I model directly built-in ChatGPT that talks human language, we revisit the existing T2I systems endeavoring to align human intent and introduce a new task - interactive text to image (iT2I), where people can interact with LLM for interleaved high-quality image generation/edit/refinement and question answering with stronger images and text correspondences using natural language. In addressing the iT2I problem, we present a simple approach that augments LLMs for iT2I with prompting techniques and off-the-shelf T2I models. We evaluate our approach for iT2I in a variety of common-used scenarios under different LLMs, e.g., ChatGPT, LLAMA, Baichuan, and InternLM. We demonstrate that our approach could be a convenient and low-cost way to introduce the iT2I ability for any existing LLMs and any text-to-image models without any training while bringing little degradation on LLMs' inherent capabilities in, e.g., question answering and code generation. We hope this work could draw broader attention and provide inspiration for boosting user experience in human-machine interactions alongside the image quality of the next-generation T2I systems. 5 authors · Oct 11, 2023