Daily Papers

Recently, we proposed a novel speaker diarization method called End-to-End-Neural-Diarization-vector clustering (EEND-vector clustering) that integrates clustering-based and end-to-end neural network-based diarization approaches into one framework. The proposed method combines advantages of both frameworks, i.e. high diarization performance and handling of overlapped speech based on EEND, and robust handling of long recordings with an arbitrary number of speakers based on clustering-based approaches. However, the method was only evaluated so far on simulated 2-speaker meeting-like data. This paper is to (1) report recent advances we made to this framework, including newly introduced robust constrained clustering algorithms, and (2) experimentally show that the method can now significantly outperform competitive diarization methods such as Encoder-Decoder Attractor (EDA)-EEND, on CALLHOME data which comprises real conversational speech data including overlapped speech and an arbitrary number of speakers. By further analyzing the experimental results, this paper also discusses pros and cons of the proposed method and reveals potential for further improvement. A set of the code to reproduce the results is available at https://github.com/nttcslab-sp/EEND-vector-clustering.

In this paper, we introduce DiarizationLM, a framework to leverage large language models (LLM) to post-process the outputs from a speaker diarization system. Various goals can be achieved with the proposed framework, such as improving the readability of the diarized transcript, or reducing the word diarization error rate (WDER). In this framework, the outputs of the automatic speech recognition (ASR) and speaker diarization systems are represented as a compact textual format, which is included in the prompt to an optionally finetuned LLM. The outputs of the LLM can be used as the refined diarization results with the desired enhancement. As a post-processing step, this framework can be easily applied to any off-the-shelf ASR and speaker diarization systems without retraining existing components. Our experiments show that a finetuned PaLM 2-S model can reduce the WDER by rel. 25.9% on the Fisher telephone conversation dataset, and rel. 31% on the Callhome English dataset.

End-to-end neural diarization (EEND) is nowadays one of the most prominent research topics in speaker diarization. EEND presents an attractive alternative to standard cascaded diarization systems since a single system is trained at once to deal with the whole diarization problem. Several EEND variants and approaches are being proposed, however, all these models require large amounts of annotated data for training but available annotated data are scarce. Thus, EEND works have used mostly simulated mixtures for training. However, simulated mixtures do not resemble real conversations in many aspects. In this work we present an alternative method for creating synthetic conversations that resemble real ones by using statistics about distributions of pauses and overlaps estimated on genuine conversations. Furthermore, we analyze the effect of the source of the statistics, different augmentations and amounts of data. We demonstrate that our approach performs substantially better than the original one, while reducing the dependence on the fine-tuning stage. Experiments are carried out on 2-speaker telephone conversations of Callhome and DIHARD 3. Together with this publication, we release our implementations of EEND and the method for creating simulated conversations.

We present SpecAugment, a simple data augmentation method for speech recognition. SpecAugment is applied directly to the feature inputs of a neural network (i.e., filter bank coefficients). The augmentation policy consists of warping the features, masking blocks of frequency channels, and masking blocks of time steps. We apply SpecAugment on Listen, Attend and Spell networks for end-to-end speech recognition tasks. We achieve state-of-the-art performance on the LibriSpeech 960h and Swichboard 300h tasks, outperforming all prior work. On LibriSpeech, we achieve 6.8% WER on test-other without the use of a language model, and 5.8% WER with shallow fusion with a language model. This compares to the previous state-of-the-art hybrid system of 7.5% WER. For Switchboard, we achieve 7.2%/14.6% on the Switchboard/CallHome portion of the Hub5'00 test set without the use of a language model, and 6.8%/14.1% with shallow fusion, which compares to the previous state-of-the-art hybrid system at 8.3%/17.3% WER.

We present SpeechStew, a speech recognition model that is trained on a combination of various publicly available speech recognition datasets: AMI, Broadcast News, Common Voice, LibriSpeech, Switchboard/Fisher, Tedlium, and Wall Street Journal. SpeechStew simply mixes all of these datasets together, without any special re-weighting or re-balancing of the datasets. SpeechStew achieves SoTA or near SoTA results across a variety of tasks, without the use of an external language model. Our results include 9.0\% WER on AMI-IHM, 4.7\% WER on Switchboard, 8.3\% WER on CallHome, and 1.3\% on WSJ, which significantly outperforms prior work with strong external language models. We also demonstrate that SpeechStew learns powerful transfer learning representations. We fine-tune SpeechStew on a noisy low resource speech dataset, CHiME-6. We achieve 38.9\% WER without a language model, which compares to 38.6\% WER to a strong HMM baseline with a language model.

Speaker diarization systems are challenged by a trade-off between the temporal resolution and the fidelity of the speaker representation. By obtaining a superior temporal resolution with an enhanced accuracy, a multi-scale approach is a way to cope with such a trade-off. In this paper, we propose a more advanced multi-scale diarization system based on a multi-scale diarization decoder. There are two main contributions in this study that significantly improve the diarization performance. First, we use multi-scale clustering as an initialization to estimate the number of speakers and obtain the average speaker representation vector for each speaker and each scale. Next, we propose the use of 1-D convolutional neural networks that dynamically determine the importance of each scale at each time step. To handle a variable number of speakers and overlapping speech, the proposed system can estimate the number of existing speakers. Our proposed system achieves a state-of-art performance on the CALLHOME and AMI MixHeadset datasets, with 3.92% and 1.05% diarization error rates, respectively.

We introduce CallCenterEN, a large-scale (91,706 conversations, corresponding to 10448 audio hours), real-world English call center transcript dataset designed to support research and development in customer support and sales AI systems. This is the largest release to-date of open source call center transcript data of this kind. The dataset includes inbound and outbound calls between agents and customers, with accents from India, the Philippines and the United States. The dataset includes high-quality, PII-redacted human-readable transcriptions. All personally identifiable information (PII) has been rigorously removed to ensure compliance with global data protection laws. The audio is not included in the public release due to biometric privacy concerns. Given the scarcity of publicly available real-world call center datasets, CallCenterEN fills a critical gap in the landscape of available ASR corpora, and is released under a CC BY-NC 4.0 license for non-commercial research use.

The growing capabilities of large language models in natural language understanding significantly strengthen existing agentic systems. To power performant on-device mobile agents for better data privacy, we introduce DroidCall, the first training and testing dataset for accurate Android intent invocation. With a highly flexible and reusable data generation pipeline, we constructed 10k samples in DroidCall. Given a task instruction in natural language, small language models such as Qwen2.5-3B and Gemma2-2B fine-tuned with DroidCall can approach or even surpass the capabilities of GPT-4o for accurate Android intent invocation. We also provide an end-to-end Android app equipped with these fine-tuned models to demonstrate the Android intent invocation process. The code and dataset are available at https://github.com/UbiquitousLearning/DroidCall.

Heat pumps are essential for decarbonizing residential heating but consume substantial electrical energy, impacting operational costs and grid demand. Many systems run inefficiently due to planning flaws, operational faults, or misconfigurations. While optimizing performance requires skilled professionals, labor shortages hinder large-scale interventions. However, digital tools and improved data availability create new service opportunities for energy efficiency, predictive maintenance, and demand-side management. To support research and practical solutions, we present an open-source dataset of electricity consumption from 1,408 households with heat pumps and smart electricity meters in the canton of Zurich, Switzerland, recorded at 15-minute and daily resolutions between 2018-11-03 and 2024-03-21. The dataset includes household metadata, weather data from 8 stations, and ground truth data from 410 field visit protocols collected by energy consultants during system optimizations. Additionally, the dataset includes a Python-based data loader to facilitate seamless data processing and exploration.

Recent large language models (LLMs) offer the potential to support public health monitoring by facilitating health disclosure through open-ended conversations but rarely preserve the knowledge gained about individuals across repeated interactions. Augmenting LLMs with long-term memory (LTM) presents an opportunity to improve engagement and self-disclosure, but we lack an understanding of how LTM impacts people's interaction with LLM-driven chatbots in public health interventions. We examine the case of CareCall -- an LLM-driven voice chatbot with LTM -- through the analysis of 1,252 call logs and interviews with nine users. We found that LTM enhanced health disclosure and fostered positive perceptions of the chatbot by offering familiarity. However, we also observed challenges in promoting self-disclosure through LTM, particularly around addressing chronic health conditions and privacy concerns. We discuss considerations for LTM integration in LLM-driven chatbots for public health monitoring, including carefully deciding what topics need to be remembered in light of public health goals.